Frequently asked questions
FAQ'S
For Distillery Tours and Gin Schools, there is plenty of free parking in front of the distillery in our car park.
For Tastings, Gin Tasting Cruises, Cocktail Masterclasses and Rum Schools, which are all located in Stratford town centre, please park in one of the town’s public car parks.
Please call a member of our team on 01789 336 559 or email [email protected] to change the date or time of your tour. This can be done up to 14 days prior to your original booking. After this time, no changes can be made. Please be advised that experiences can only be rescheduled once.
For group bookings of 7 or more people on our Tours, Tastings, Gin Cruises and Cocktail Masterclasses, we require 21 days notice in advance of your scheduled experience.
For group bookings of 4 or more stills on our Gin Schools or Rum Schools, we require 21 days notice in advance of your scheduled experience.
We offer free mainland UK shipping on orders of our physical products over £40.
Any orders being dispatched to mainland UK addresses under £40 will be required to pay a £5 delivery charge.
UK Highlands & Islands addresses incur an £8 delivery charge for a Royal Mail parcel service.
Gift Vouchers by post: we offer 1st and 2nd class post options for vouchers valued up to £50, as long as no products are ordered at the same time – in which case the product parcel rates apply above.
If you wish to cancel your booking, we require a minimum of 14 days notice prior to your scheduled experience for all bookings of up to 6 people (for Tours, Tastings, Gin Cruises and Cocktail Masterclasses) and up to 3 stills (for Gin Schools and Rum Schools).
For group bookings of 7 or more people on our Tours, Tastings, Gin Cruises and Cocktail Masterclasses, we require 21 days notice in advance of your scheduled experience.
For group bookings of 4 or more stills on our Gin Schools or Rum Schools, we require 21 days notice in advance of your scheduled experience.
All bookings made by gift voucher are non-refundable.
If you booked using a Travelzoo or Virgin Experiences voucher, then we can cancel your experience but you will need to contact these third party providers directly to request a refund.
Distillery opening hours:
- Monday – Tuesday: Closed
- Wednesday – Saturday: 10am – 5pm
- Sunday: 10am – 4pm
No 1 High Street shop opening hours:
- Monday – Saturday: 10am – 5pm
- Sunday: 10am – 4pm
Listed in no particular order, here are a list of local companies who all come out regularly to the distillery with visitors:
- 007 Taxis 01789 414 007
- Othello Taxis 01789 336 226
- 24 x 7 Taxis 01789 444 444
- Ideal Taxis 01789 290 444
- Swan Taxi 07767 126 582
Our distillery (located at Unit A, Drayton Manor Drive, Stratford upon Avon, CV37 9RQ) is fully accessible for wheelchair users with a ramp at the entrance and the floor is all on one level inside. We have an accessible toilet and can also provide a lower workstation in our Gin School room – we just kindly ask that we are informed this is required at the time of booking so we can ensure it is set up ready.
Judith’s School of Spirits (located at 1 High St, Stratford-upon-Avon, CV37 6AU) has a ground floor shop which is accessible for wheelchair users. However our Rum School and Tasting Rooms are located on the first and second floors of the building and these experience areas can only be accessed via a stairway. Please note our customer toilets are situated on the second floor up two flights of stairs. There are no lift facilities due to the age of the building.
Please call a member of our team on 01789 336 559 for further information or access requirements.
We have a Coffee and Cocktail Lounge onsite at the distillery where you can enjoy a hot drink and a slice of cake or an extra G&T before or after your experience. Whilst we offer a selection of cakes and snacks, we do not currently offer a hot food or sandwich menu.
We do not have a café at Judith's but there are a number of coffee and sandwich shops in the local vicinity.
We offer a re-fill scheme on 50cl bottles of our core range of gins and rums. These include Stratford Dry Gin, Mulberry Gin Liqueur, Rhubarb Gin, Judith’s Pink Gin, Elderflower & Quince Gin, Jester White Rum, Jester Spiced Rum and Tropical Spiced Rum.
The refill scheme is available from both our Distillery and 1 High St shops in Stratford-upon Avon. Refill your bottle for a discounted price of £30 and get a stamp on a loyalty card each time. After 5 refills you get the 6th bottle for free. Save money and the environment!
For Distillery experiences guests should check-in at the reception desk situated at the entrance to the building prior to their experience.
For experiences at Judith’s, guests should enter via the ground floor shop and check in with a member of staff.
For a worry-free ticket purchase, you can choose to purchase our additional Cancellation Protection. From traffic delays, illness, adverse weather conditions, strikes, accidents and more, this allows you to reschedule your booking or request a refund (excluding bookings made by gift voucher which are non-refundable) if you cancel your booking within 14 days of your booked date, for the reasons set out in the Cancellation Protection terms.
Click here for more information about our Cancellation Protection.
For a worry-free ticket purchase, you can choose to purchase our additional Cancellation Protection. From traffic delays, illness, adverse weather conditions, strikes, accidents and more, this allows you to reschedule your booking or request a refund (excluding bookings made by gift voucher which are non-refundable) if you cancel your booking within 14 days of your booked date, for the reasons set out in the Cancellation Protection terms.
Click here for more information about our Cancellation Protection.
For Distillery experiences guests should check-in at the reception desk situated at the entrance to the building prior to their experience.
For experiences at Judith’s, guests should enter via the ground floor shop and check in with a member of staff.
For Distillery Tours and Gin Schools, there is plenty of free parking in front of the distillery in our car park.
For Tastings, Gin Tasting Cruises, Cocktail Masterclasses and Rum Schools, which are all located in Stratford town centre, please park in one of the town’s public car parks.
Our distillery (located at Unit A, Drayton Manor Drive, Stratford upon Avon, CV37 9RQ) is fully accessible for wheelchair users with a ramp at the entrance and the floor is all on one level inside. We have an accessible toilet and can also provide a lower workstation in our Gin School room – we just kindly ask that we are informed this is required at the time of booking so we can ensure it is set up ready.
Judith’s School of Spirits (located at 1 High St, Stratford-upon-Avon, CV37 6AU) has a ground floor shop which is accessible for wheelchair users. However our Rum School and Tasting Rooms are located on the first and second floors of the building and these experience areas can only be accessed via a stairway. Please note our customer toilets are situated on the second floor up two flights of stairs. There are no lift facilities due to the age of the building.
Please call a member of our team on 01789 336 559 for further information or access requirements.
Listed in no particular order, here are a list of local companies who all come out regularly to the distillery with visitors:
- 007 Taxis 01789 414 007
- Othello Taxis 01789 336 226
- 24 x 7 Taxis 01789 444 444
- Ideal Taxis 01789 290 444
- Swan Taxi 07767 126 582
We have a Coffee and Cocktail Lounge onsite at the distillery where you can enjoy a hot drink and a slice of cake or an extra G&T before or after your experience. Whilst we offer a selection of cakes and snacks, we do not currently offer a hot food or sandwich menu.
We do not have a café at Judith's but there are a number of coffee and sandwich shops in the local vicinity.
If you wish to cancel your booking, we require a minimum of 14 days notice prior to your scheduled experience for all bookings of up to 6 people (for Tours, Tastings, Gin Cruises and Cocktail Masterclasses) and up to 3 stills (for Gin Schools and Rum Schools).
For group bookings of 7 or more people on our Tours, Tastings, Gin Cruises and Cocktail Masterclasses, we require 21 days notice in advance of your scheduled experience.
For group bookings of 4 or more stills on our Gin Schools or Rum Schools, we require 21 days notice in advance of your scheduled experience.
All bookings made by gift voucher are non-refundable.
If you booked using a Travelzoo or Virgin Experiences voucher, then we can cancel your experience but you will need to contact these third party providers directly to request a refund.
Please call a member of our team on 01789 336 559 or email [email protected] to change the date or time of your tour. This can be done up to 14 days prior to your original booking. After this time, no changes can be made. Please be advised that experiences can only be rescheduled once.
For group bookings of 7 or more people on our Tours, Tastings, Gin Cruises and Cocktail Masterclasses, we require 21 days notice in advance of your scheduled experience.
For group bookings of 4 or more stills on our Gin Schools or Rum Schools, we require 21 days notice in advance of your scheduled experience.
For Distillery Tours and Gin Schools, there is plenty of free parking in front of the distillery in our car park.
For Tastings, Gin Tasting Cruises, Cocktail Masterclasses and Rum Schools, which are all located in Stratford town centre, please park in one of the town’s public car parks.
Our distillery (located at Unit A, Drayton Manor Drive, Stratford upon Avon, CV37 9RQ) is fully accessible for wheelchair users with a ramp at the entrance and the floor is all on one level inside. We have an accessible toilet and can also provide a lower workstation in our Gin School room – we just kindly ask that we are informed this is required at the time of booking so we can ensure it is set up ready.
Judith’s School of Spirits (located at 1 High St, Stratford-upon-Avon, CV37 6AU) has a ground floor shop which is accessible for wheelchair users. However our Rum School and Tasting Rooms are located on the first and second floors of the building and these experience areas can only be accessed via a stairway. Please note our customer toilets are situated on the second floor up two flights of stairs. There are no lift facilities due to the age of the building.
Please call a member of our team on 01789 336 559 for further information or access requirements.
Listed in no particular order, here are a list of local companies who all come out regularly to the distillery with visitors:
- 007 Taxis 01789 414 007
- Othello Taxis 01789 336 226
- 24 x 7 Taxis 01789 444 444
- Ideal Taxis 01789 290 444
- Swan Taxi 07767 126 582
We have a Coffee and Cocktail Lounge onsite at the distillery where you can enjoy a hot drink and a slice of cake or an extra G&T before or after your experience. Whilst we offer a selection of cakes and snacks, we do not currently offer a hot food or sandwich menu.
We do not have a café at Judith's but there are a number of coffee and sandwich shops in the local vicinity.
We offer a re-fill scheme on 50cl bottles of our core range of gins and rums. These include Stratford Dry Gin, Mulberry Gin Liqueur, Rhubarb Gin, Judith’s Pink Gin, Elderflower & Quince Gin, Jester White Rum, Jester Spiced Rum and Tropical Spiced Rum.
The refill scheme is available from both our Distillery and 1 High St shops in Stratford-upon Avon. Refill your bottle for a discounted price of £30 and get a stamp on a loyalty card each time. After 5 refills you get the 6th bottle for free. Save money and the environment!
For Distillery Tours and Gin Schools, there is plenty of free parking in front of the distillery in our car park.
For Tastings, Gin Tasting Cruises, Cocktail Masterclasses and Rum Schools, which are all located in Stratford town centre, please park in one of the town’s public car parks.
Our distillery (located at Unit A, Drayton Manor Drive, Stratford upon Avon, CV37 9RQ) is fully accessible for wheelchair users with a ramp at the entrance and the floor is all on one level inside. We have an accessible toilet and can also provide a lower workstation in our Gin School room – we just kindly ask that we are informed this is required at the time of booking so we can ensure it is set up ready.
Judith’s School of Spirits (located at 1 High St, Stratford-upon-Avon, CV37 6AU) has a ground floor shop which is accessible for wheelchair users. However our Rum School and Tasting Rooms are located on the first and second floors of the building and these experience areas can only be accessed via a stairway. Please note our customer toilets are situated on the second floor up two flights of stairs. There are no lift facilities due to the age of the building.
Please call a member of our team on 01789 336 559 for further information or access requirements.
Listed in no particular order, here are a list of local companies who all come out regularly to the distillery with visitors:
- 007 Taxis 01789 414 007
- Othello Taxis 01789 336 226
- 24 x 7 Taxis 01789 444 444
- Ideal Taxis 01789 290 444
- Swan Taxi 07767 126 582
We offer free mainland UK shipping on orders of our physical products over £40.
Any orders being dispatched to mainland UK addresses under £40 will be required to pay a £5 delivery charge.
UK Highlands & Islands addresses incur an £8 delivery charge for a Royal Mail parcel service.
Gift Vouchers by post: we offer 1st and 2nd class post options for vouchers valued up to £50, as long as no products are ordered at the same time – in which case the product parcel rates apply above.
Distillery opening hours:
- Monday – Tuesday: Closed
- Wednesday – Saturday: 10am – 5pm
- Sunday: 10am – 4pm
No 1 High Street shop opening hours:
- Monday – Saturday: 10am – 5pm
- Sunday: 10am – 4pm












